Services
Our services ensure you make the most of high-potential, high-stakes moments. By blending methods from game design, experiential learning, and organizational psychology, we help your organization find new possibilities that your team will be in full ownership of.
Experience Strategy & Design
Your team has an opportunity to come together. What happens in that room will shape what comes next. We design gatherings where people engage what's really at stake, supported by just the right creative structure and energy that they feel like they made it all happen themselves.
Examples
For an iconic fashion brand navigating a leadership transition, we designed a strategic framework that recast organizational challenges as beautiful tensions. To make the most of the 150-person leadership team's first in-person convening post-pandemic, we designed immersive activities for embodying the beautiful tensions so they could see past the founder's eventual departure. This approach opened up much-needed vision and renewed energy for the brand's evolution.
For a multinational retail corporation facing a public relations crisis, we designed nationwide sessions on racial equity and inclusion. The event engaged over 100,000 employees across thousands of locations, creating new standards for addressing unconscious bias and improving customer interactions.
For a high-profile charity gala, we reimagined their fundraising by introducing personalized moments of gratitude for top donors and revamping the pledge system to take center stage. The redesigned event increased donations by 76% compared to the previous year, engaging celebrity hosts in a scripted performance that amplified the fundraising efforts.
Hosting Challenging Conversations
The tensions that lead people to avoid tough conversations actually fuel clarity and creativity that come from finally having the conversation. We help people enter emotionally charged discussions to clarify unmet needs and commit to durable pathways forward. Our engagements create space for vulnerability, confidentiality, and candor that shift the nature of relationships and organizations.
Examples
For a three-person leadership team driving a new international division of their business, we facilitated intimate conversations where they could openly face personal challenges arising from their expanded, global mandate. Our process enabled them to clarify their commitments to each other and the division, resulting in healthier relationships and deeper engagement. This intervention laid the foundation for the division to become the organization's most lucrative new venture in the past decade.
For a government organization struggling to fulfill its mandate to fund private-sector innovation, we facilitated retrospective sessions to investigate issues in the deal-making process. By bringing together members of disparate teams to collectively assess shortcomings, we helped them move past interdepartmental blame. The retrospectives led to pioneering process innovations that refocused efforts on serving customers and reducing friction across the organization.
For a 70-year-old category leader reinventing itself, defensiveness and fear among the executive team were undermining the transformation. We designed a blindfolded exercise where leaders confronted their own problematic behaviors and fears directly. The mood in the room shifted from nervous joking to heavy silence as participants recognized their part in the dysfunction. The resulting conversation featured open appeals for change and personal commitments to lead the transformation from a stronger place.
Capacity Building
Seasoned professionals learn best when they lean into their existing prowess and experience. Teams perform better when they have each other’s back and see new challenges as an opportunity to adapt together. We create situations for your team to try out new skills and mindsets that build on everything they are already good at.
Examples
For a life sciences investment firm, we developed a workshop series on generative AI skills. Using hands-on activities, we transformed confusion and overwhelm into curiosity and excitement. This pragmatic approach equipped the team to use AI in their everyday work, enhancing their competitive edge in a rapidly evolving field.
For a major social impact organization, we facilitated a skill-building program on authentic communication for 300+ employees, including the world-famous founder. Dynamically adapting to real-time input from leadership, we created an eye-opening and meaningful experience that improved team dynamics and cross-functional collaboration.
For a prominent media and entertainment company, we crafted a high-energy, futuristic innovation challenge for their hard-driving executive team. The engrossing activity shifted participants’ perspectives on agility and disruption, inspiring new approaches to content creation in a rapidly changing media landscape.