Services
Our services ensure you make the most of high-potential, high-stakes moments. By blending methods from game design, experiential learning, and organizational psychology, we prioritize participation and the group's dynamism to create new possibilities that you and your organization will be in full ownership of.
Our Approach
Our methodology draws upon principles of game design to promote agency and skill-building, adventure design to facilitate experiential learning and growth, and organizational psychology to integrate smartly into the realities of teams and work. We bring these influences together with an eye toward supporting human enrichment amid complexity and change.
Engagements are tailored to your context and objectives, ensuring the solutions are practical and impactful for your situation.
Experience Strategy & Design
We craft experiences that foster innovation and align teams around shared goals. Our approach creates space for the unexpected, enabling outcomes that surpass expectations by supporting participants' collective wisdom and existing skills. We ensure that productive shifts in your organizational culture, celebrations of significant milestones, or adventures of collective discovery resonate with enduring impact. We:
- Co-create impactful events that align teams, generate fresh ideas, and inspire momentum
- Design high-stakes meetings and summits that challenge assumptions and inspire action
- Develop customized experiences that blend game design, experiential learning, and organizational psychology to address specific business challenges
Examples:
For an iconic fashion brand navigating a leadership transition, we designed a strategic framework that recast organizational challenges as beautiful tensions. To make the most of the 150-person leadership team's first in-person convening post-pandemic, we designed immersive activities for embodying the beautiful tensions so they could see past the founder's eventual departure. This approach opened up much-needed vision and renewed energy for the brand's evolution.
For a multinational retail corporation facing a public relations crisis, we designed a nationwide conversation on racial equity and inclusion. The event engaged over 100,000 employees across thousands of locations, creating new standards for addressing unconscious bias and improving customer interactions.
For a high-profile charity gala, we reimagined their fundraising by introducing personalized moments of gratitude for top donors and revamping the pledge system to take center stage. The redesigned event increased donations by 76% compared to the previous year, engaging celebrity hosts in a scripted performance that amplified the fundraising efforts.
Group Facilitation
We help people enter complex discussions, clarify unmet needs, and commit to durable pathways forward. Space for vulnerability, confidentiality, and candor shifts the nature of relationships and organizations. Our facilitation engagements create permissive environments where clarity and creativity flourish. We:
- Guide leadership teams through thorny discussions, surfacing insights and aligning diverse perspectives
- Foster a generative environment that encourages authentic communication, creativity, and collaborative problem-solving
- Lead workshops that upend conventional thinking and create safety for trying new appraoches
Examples:
For a major social impact organization, we facilitated a skill-building program on authentic communication for 300+ employees, including the world-famous founder. Dynamically adapting to real-time input from leadership, we created an eye-opening and meaningful experience that improved team dynamics and cross-functional collaboration.
For a three-person leadership team driving a new international division of their business, we facilitated intimate conversations where they could openly face personal challenges arising from their expanded, global mandate. Our process enabled them to clarify their commitments to each other and the division, resulting in healthier relationships and deeper engagement. This intervention laid the foundation for the division to become the organization's most lucrative new venture in the past decade.
For a government organization struggling to fulfill its mandate to fund private-sector innovation, we facilitated retrospective sessions to investigate issues in the deal-making process. By bringing together members of disparate teams to collectively assess shortcomings, we helped them move past interdepartmental blame. The retrospectives led to pioneering process innovations that refocused efforts on serving customers and reducing friction across the organization.
Capacity Building
We work with teams to accentuate their existing prowess and complement it with enhanced collaboration, creativity, and vision. Sometimes, this involves tackling a new skill, like smart usage of Generative AI tools. Other times, it’s about adopting new ways of working, like values-oriented management or high-integrity communication. Our approach blends experiential learning, reflective practice, and real-world application so teams can fully leverage new skills together. We:
- Design and deliver immersive learning experiences that build critical skills and shift mindsets
- Develop customized training programs that blend experiential learning, reflective practice, and real-world application
- Facilitate skill-building workshops on topics such as creative problem-solving, authentic leadership, and resilience in the face of change
Examples:
For a life sciences investment firm, we developed a workshop series on generative AI skills. Using hands-on activities, we transformed confusion and overwhelm into curiosity and excitement. This pragmatic approach equipped the team to leverage AI in their everyday work, enhancing their competitive edge in a rapidly evolving field.
For a global health organization, we developed a custom manager guide to accelerate the adoption of newly crafted company values. This comprehensive toolkit provided managers at all levels with accessible, aligned activities that went beyond mere messaging. The guide fast-tracked leaders’ ability to embody and implement the new organizational values in their daily operations. The effort resulted in a more cohesive organizational culture and improved employee engagement across the company.
For a prominent media and entertainment company, we crafted a high-energy, futuristic innovation challenge for their hard-driving executive team. The engrossing activity shifted participants' perspectives on agility and disruption, inspiring new approaches to content creation in a rapidly changing media landscape.