Resources
A collection of original essays, talks, tools, and research.
Essays & Talks
The Two Failure Modes of High-Stakes Gatherings
High-stakes gatherings push on things genuinely important to the people involved. Designing well for these moments means working with fear, not against it.
Dense on the Page, Dead in the Room
It's common to expect an event schedule to guide the event design process. This misconception can be seen even in a gathering that throws the agenda out completely.
Your Move 78 and My Colorblind Glasses
Ask not what AI will do for you. Instead, ask what you will do because of AI.
Most Hackathons Are Poorly Designed
Hackathons are a wonderful, under-explored format. They are dramatically improved with a little bit of experience design savvy.
Designing Experiences that Make Us Feel Alive
Four lessons for taking ordinary circumstances and creating extraordinary outcomes, for the opening keynote at the Control to Culture Festival.
Control to Culture Festival, 2025
Please, Use AI
It takes using AI to understand it. Interacting with generative AI directly challenges our mental models of what to expect from information technology.
Superability
Closing talk on overlooked superabilities when it comes to experience design and consulting, for the CUSP Design Conference.
CUSP Design Conference, 2018
InfluencexDesign: Individuals
Wisdom on experience design across a wide range of contexts; control is overrated, transformation requires risk, and intention tames uncertainty, for the annual Harvard Graduate School of Design conference.
Harvard Graduate School of Design, 2018