Resources
A collection of original essays, talks, tools, and research.
Essays & Talks
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Panic Is a Lousy Tutor
Avoiding AI to protect your skills can feel prudent. History suggests our skills change whether we take cover or not.
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Obsessing Over AI Agents Is Slowing You Down
Agent hype distracts from a tool called skills that already works. Here are four of my skills shared in full: what they do, what they need to run, and how they evolved.
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Walking Into Highly Charged Chaos
For the person walking into a high-stakes gathering — anchors set up in advance, ways to stay connected to yourself and what's actually happening. Companion to The Two Failure Modes of High-Stakes Gatherings.
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The Two Failure Modes of High-Stakes Gatherings
High-stakes gatherings push on things genuinely important to the people involved. Designing well for these moments means working with fear, not against it.
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Dense on the Page, Dead in the Room
It's common to expect an event schedule to guide the event design process. This misconception can be seen even in a gathering that throws the agenda out completely.
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Your Move 78 and My Colorblind Glasses
Ask not what AI will do for you. Instead, ask what you will do because of AI.
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Most Hackathons Are Poorly Designed
Hackathons are a wonderful, under-explored format. They are dramatically improved with a little bit of experience design savvy.
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Designing Experiences that Make Us Feel Alive
Four lessons for taking ordinary circumstances and creating extraordinary outcomes, for the opening keynote at the Control to Culture Festival.
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Please, Use AI
It takes using AI to understand it. Interacting with generative AI directly challenges our mental models of what to expect from information technology.
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Superability
Closing talk on overlooked superabilities when it comes to experience design and consulting, for the CUSP Design Conference.
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InfluencexDesign: Individuals
Wisdom on experience design across a wide range of contexts; control is overrated, transformation requires risk, and intention tames uncertainty, for the annual Harvard Graduate School of Design conference.