Services

For an iconic fashion brand navigating the legendary founder's departure:

• I helped a team of consultants to design a strategy that recast organizational challenges as beautiful tensions.
• The client fell in love with it, and I designed activities for the 150-person leadership team to internalize the beautiful tensions at their first in-person convening post-pandemic.
• This approach opened up much-needed vision and renewed energy for the brand's evolution.

For a multinational retail corporation facing a public relations crisis:

• I designed the core flow and content of nationwide sessions on racial equity and inclusion.
• The event engaged over 100,000 employees across thousands of locations, creating new standards for addressing unconscious bias and improving customer interactions.

For a high-profile charity gala:

• I reimagined their fundraising by introducing personalized moments of gratitude for top donors and revamping the pledge system to take center stage.
• The redesigned event increased donations by 76% compared to the previous year, engaging celebrity hosts in a scripted performance that amplified the fundraising efforts.

For a three-person leadership team driving a new international division of their business:

• I facilitated intimate conversations where they could openly discuss personal challenges arising from their expanded, global mandate.
• The process enabled the team to clarify their commitments to each other and the division, resulting in healthier relationships and deeper engagement.
• This intervention laid the foundation for the division to become the organization's most lucrative new venture in the past decade.

For a government organization struggling to fulfill its mandate to fund private-sector innovation:

• I co-facilitated retrospective sessions to investigate issues in the deal-making process.
• By bringing together members of disparate teams to collectively assess shortcomings, we helped them move past interdepartmental blame.
• The retrospectives led to process innovations that refocused efforts on serving customers and reducing friction across the siloed organization.

For the executive team of a 70-year-old category leader, halted by fear and defensiveness mid-reinvention:

• I designed a blindfolded exercise where leaders confronted their own problematic behaviors directly, free from the blame and derision of their colleagues.
• The mood in the room shifted from nervous joking to heavy silence as participants recognized their part in the dysfunction.
• The resulting conversation featured open appeals for change and personal commitments to lead the transformation from a stronger place.