Services

For an iconic fashion brand navigating the legendary founder's departure, I helped a team of consultants to design a strategy that recast organizational challenges as beautiful tensions. The client fell in love with it, and I designed activities for the 150-person leadership team to internalize the beautiful tensions at their first in-person convening post-pandemic. This approach opened up much-needed vision and renewed energy for the brand's evolution.

For a multinational retail corporation facing a public relations crisis, I designed the core flow and content of nationwide sessions on racial equity and inclusion. The event engaged over 100,000 employees across thousands of locations, creating new standards for addressing unconscious bias and improving customer interactions.

For a high-profile charity gala, I reimagined their fundraising by introducing personalized moments of gratitude for top donors and revamping the pledge system to take center stage. The redesigned event increased donations by 76% compared to the previous year, engaging celebrity hosts in a scripted performance that amplified the fundraising efforts.

For a three-person leadership team driving a new international division of their business, I facilitated intimate conversations where they could openly discuss personal challenges arising from their expanded, global mandate. The process enabled the team to clarify their commitments to each other and the division, resulting in healthier relationships and deeper engagement. This intervention laid the foundation for the division to become the organization's most lucrative new venture in the past decade.

For a government organization struggling to fulfill its mandate to fund private-sector innovation, I co-facilitated retrospective sessions to investigate issues in the deal-making process. By bringing together members of disparate teams to collectively assess shortcomings, we helped them move past interdepartmental blame. The retrospectives led to process innovations that refocused efforts on serving customers and reducing friction across the siloed organization.

For a 70-year-old category leader reinventing itself, defensiveness and fear among the executive team were undermining the transformation. I designed a blindfolded exercise where leaders confronted their own problematic behaviors directly, free from the blame and derision of their colleagues. The mood in the room shifted from nervous joking to heavy silence as participants recognized their part in the dysfunction. The resulting conversation featured open appeals for change and personal commitments to lead the transformation from a stronger place.

For a life sciences investment firm eager to be early adopters of AI, I created hands-on workshops that bridged wide-eyed aspirations for the technology and frustrations with the reality of how it works on day-to-day tasks. My workshops helped the COO balance the huge enthusiasm of the founder and the workaday needs of the research team so everyone had something pragmatic to reach for.

For a major social impact organization, I designed and facilitated a skill-building program on authentic communication for 300+ employees, including the world-famous founder. Dynamically adapting to real-time input from leadership, I created an experience within the annual offsite that improved team dynamics and cross-functional collaboration.

For a prominent media and entertainment company, I crafted a high-energy, futuristic innovation challenge for their hard-driving executive team to play during their annual strategy convening. The engrossing activity shifted leaders' perspectives on agility and disruption in a business environment where their legacy, incumbent status was becoming a liability.